To properly claim SLA credit that is due the owner of the account must open an SLA ticket located in our support area within seven days of the purported outage. You must include the service type, primary domain, contact information, and a full description of the service interruption including logs if applicable. The SLA claim will be researched by the billing department and credit will be issued accordingly. SLA credits are issued as service credits on the next billing cycle. Please allow up to fourteen (14) days for processing of the SLA claims.
| Uptime Guarantee |
SLA Credit |
|
99.9% |
Guaranteed |
|
99.8% |
10% |
|
99.7% |
20% |
|
99.6% |
30% |
|
99.5% |
40% |
|
99.4% |
50% |
|
99.3% |
60% |
|
99.2% |
70% |
|
99.1% |
80% |
|
99.0% |
90% |
|
Less than 99% |
100% |
|
|
| What Our Customers Say? |
When I first started searching the internet for a reliable host, I came across several hundred hosts. The search was quite over whelming, I wanted a host that was affordable, but reliable and had good support, in case something went wrong.
I found a good team of people with Hawk Host. I monitor my sites downtime and have seen it go off line when the guys are updating software, and that only takes minutes. Most companies claim the world and deliver an island. I have been with them over a year and will continue to use them.
 Bryan | www.resnodesigns.com
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