To properly claim SLA credit that is due the owner of the account must open an SLA ticket located in our support area within seven days of the purported outage. You must include the service type, primary domain, contact information, and a full description of the service interruption including logs if applicable. The SLA claim will be researched by the billing department and credit will be issued accordingly. SLA credits are issued as service credits on the next billing cycle. Please allow up to fourteen (14) days for processing of the SLA claims.
| Uptime Guarantee |
SLA Credit |
|
99.9% |
Guaranteed |
|
99.8% |
10% |
|
99.7% |
20% |
|
99.6% |
30% |
|
99.5% |
40% |
|
99.4% |
50% |
|
99.3% |
60% |
|
99.2% |
70% |
|
99.1% |
80% |
|
99.0% |
90% |
|
Less than 99% |
100% |
|
|
| What Our Customers Say? |
I develop software and was looking for
a reliable place where customers know they can get access to my site 24/7
with no downtime. I headed to
HawkHost.com, signed up and my account
was created instantly. I used the RVSite Builder
which they provide and got my site up and running
in no time. I would recommend Hawkhost if you
need reliable and low cost hosting solution.
 Stuart | www.rapidsoftware.co.uk |
 |
|
|
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