To properly claim SLA credit that is due the owner of the account must open an SLA ticket located in our support area within seven days of the purported outage. You must include the service type, primary domain, contact information, and a full description of the service interruption including logs if applicable. The SLA claim will be researched by the billing department and credit will be issued accordingly. SLA credits are issued as service credits on the next billing cycle. Please allow up to fourteen (14) days for processing of the SLA claims.
| Uptime Guarantee |
SLA Credit |
|
99.9% |
Guaranteed |
|
99.8% |
10% |
|
99.7% |
20% |
|
99.6% |
30% |
|
99.5% |
40% |
|
99.4% |
50% |
|
99.3% |
60% |
|
99.2% |
70% |
|
99.1% |
80% |
|
99.0% |
90% |
|
Less than 99% |
100% |
|
|
| What Our Customers Say? |
I've had several web hosts in my time and I've always noticed one of the websites I visited quite frequently loaded very fast so I looked to see who was hosting the site and it was Hawk Host. I did a lot of research into this company and was very pleased with the results. Since I have been with hawk host I have had no downtime, my pages load very fast and the support is second to none! You can pay in lots of different ways and the price is amazing, I don’t know how they do it for this price. They even set up my website for me, my site was up and running from my old host to hawk host in 3 hours! Go with this host you will not be disappointed.
 Matt B | www.m6ceb.co.uk
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