To properly claim SLA credit that is due the owner of the account must open an SLA ticket located in our support area within seven days of the purported outage. You must include the service type, primary domain, contact information, and a full description of the service interruption including logs if applicable. The SLA claim will be researched by the billing department and credit will be issued accordingly. SLA credits are issued as service credits on the next billing cycle. Please allow up to fourteen (14) days for processing of the SLA claims.
| Uptime Guarantee |
SLA Credit |
|
99.9% |
Guaranteed |
|
99.8% |
10% |
|
99.7% |
20% |
|
99.6% |
30% |
|
99.5% |
40% |
|
99.4% |
50% |
|
99.3% |
60% |
|
99.2% |
70% |
|
99.1% |
80% |
|
99.0% |
90% |
|
Less than 99% |
100% |
|
|
| What Our Customers Say? |
I have had websites with many hosting companies over many years - pretty much since the Internet was all shiny and new. I have been hosted by both big-name companies and smaller ones. But I have never been as satisfied with a hosting company as I am with Hawk Host. In my opinion, Hawk Host is the absolute best hosting company in existence. Their package prices are extremely reasonable, and I've never had any problems with downtime. Hawk Host is a friendly, professional company that delivers first-rate service. To everyone at Hawk Host: thank you so much for being so awesome!
 Whitney | www.geekening.com/books |
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