Comments for Hawk Host Blog http://www.hawkhost.com/blog All things Hawk Host Thu, 02 Jul 2009 21:06:49 -0400 http://wordpress.org/?v=2.8 hourly 1 Comment on Install latest PostgreSQL on cPanel by Tony http://www.hawkhost.com/blog/2008/04/19/install-latest-postgresql-on-cpanel/comment-page-1/#comment-746 Tony Thu, 02 Jul 2009 21:06:49 +0000 http://www.hawkhost.com/blog/?p=64#comment-746 You need to modify the /var/lib/pgsql/data/pg_hba.conf on cPanel servers: I believe you need to replace this: # "local" is for Unix domain socket connections only local all all ident sameuser # IPv4 local connections: host all all 127.0.0.1/32 ident sameuser # IPv6 local connections: host all all ::1/128 ident sameuser local all all md5 host all all 127.0.0.1 255.255.255.255 md5 WITH this: host all all 127.0.0.1 255.255.255.0 md5 local all all md5 host all all 127.0.0.1 255.255.255.255 md5 I believe that'll fix it. For some reason on some cPanel servers it does not like the ident portion above probably should be removed when cPanel switches it to md5 authentication but it does not. You need to modify the /var/lib/pgsql/data/pg_hba.conf on cPanel servers:

I believe you need to replace this:

# “local” is for Unix domain socket connections only
local all all ident sameuser
# IPv4 local connections:
host all all 127.0.0.1/32 ident sameuser
# IPv6 local connections:
host all all ::1/128 ident sameuser
local all all md5
host all all 127.0.0.1 255.255.255.255 md5

WITH this:

host all all 127.0.0.1 255.255.255.0 md5
local all all md5
host all all 127.0.0.1 255.255.255.255 md5

I believe that’ll fix it. For some reason on some cPanel servers it does not like the ident portion above probably should be removed when cPanel switches it to md5 authentication but it does not.

]]> Comment on Outsourcing Some Support by Tony http://www.hawkhost.com/blog/2009/06/27/outsourcing-some-support/comment-page-1/#comment-745 Tony Thu, 02 Jul 2009 20:57:50 +0000 http://www.hawkhost.com/blog/?p=448#comment-745 I agree a rating system would be nice but unfortunately it's not there. I'm sure we'll hear from our customers though if there is an issue as we always do. I do not anticipate things going downhill by any means things probably would have gone that way with our continued support structure. There is only soo much a few people can do while trying to cover a 24/7 shift. We do not have 100,000 customers so that multi tier level system cannot be built internally just yet. Some day though right! The majority of our customers are hear from reliability and performance and not our support. It's never been always the fastest I'll be the first to admit that as we always wanted quality. Now we just have the ability to have fast responses and have the issues that need escalated do and so it's fast + quality. Also with the more free time for some of us it'll give us a chance to develop things like VezozVM and some client area stuff we're been working on hint: maybe support system :-) I agree a rating system would be nice but unfortunately it’s not there. I’m sure we’ll hear from our customers though if there is an issue as we always do. I do not anticipate things going downhill by any means things probably would have gone that way with our continued support structure. There is only soo much a few people can do while trying to cover a 24/7 shift. We do not have 100,000 customers so that multi tier level system cannot be built internally just yet. Some day though right!

The majority of our customers are hear from reliability and performance and not our support. It’s never been always the fastest I’ll be the first to admit that as we always wanted quality. Now we just have the ability to have fast responses and have the issues that need escalated do and so it’s fast + quality.

Also with the more free time for some of us it’ll give us a chance to develop things like VezozVM and some client area stuff we’re been working on hint: maybe support system :-)

]]> Comment on Outsourcing Some Support by qa http://www.hawkhost.com/blog/2009/06/27/outsourcing-some-support/comment-page-1/#comment-744 qa Thu, 02 Jul 2009 18:15:03 +0000 http://www.hawkhost.com/blog/?p=448#comment-744 I think it's important to have a ticket rating/survey system to help ensure top quality support at all times. Hawk Host has always provided top-notch support, but one must never rest on one's laurels. Anyways, you'll be pleased to know that Kayako's SupportSuite version 4 will include this feature. No idea when v4 will be available though. I think it’s important to have a ticket rating/survey system to help ensure top quality support at all times. Hawk Host has always provided top-notch support, but one must never rest on one’s laurels.

Anyways, you’ll be pleased to know that Kayako’s SupportSuite version 4 will include this feature. No idea when v4 will be available though.

]]> Comment on Install latest PostgreSQL on cPanel by friend http://www.hawkhost.com/blog/2008/04/19/install-latest-postgresql-on-cpanel/comment-page-1/#comment-743 friend Thu, 02 Jul 2009 18:06:04 +0000 http://www.hawkhost.com/blog/?p=64#comment-743 Hi, I have installed v8.3.5 as was wrote here. Then I have configured in WHM. But I can't create databases via cpanel. It writes that database is created then I back to list, but there are no databases. Also can't login to PHPPgAdmin. Could you help me? P.S. Sorry for my English. Would be better to write on Ukrainian for me :-) Hi,

I have installed v8.3.5 as was wrote here. Then I have configured in WHM. But I can’t create databases via cpanel. It writes that database is created then I back to list, but there are no databases. Also can’t login to PHPPgAdmin. Could you help me?

P.S. Sorry for my English. Would be better to write on Ukrainian for me :-)

]]> Comment on How to Receive Better Support by Jas http://www.hawkhost.com/blog/2009/05/15/how-to-receive-better-support/comment-page-1/#comment-742 Jas Thu, 02 Jul 2009 15:23:58 +0000 http://www.hawkhost.com/blog/?p=373#comment-742 good tips here, hopefully though I won't even have to use support :P good tips here, hopefully though I won’t even have to use support :P

]]> Comment on Why Digital Point Hosts Fail by Jas http://www.hawkhost.com/blog/2008/06/25/why-digital-point-hosts-fails/comment-page-1/#comment-741 Jas Thu, 02 Jul 2009 15:02:25 +0000 http://www.hawkhost.com/blog/?p=89#comment-741 Tony I completely agree with you here, the hosts on DP are (mostly) pretty pathetic, and it's shocking that people buy from them. All you have to do is see a big thread on the hosting section, go to the end of it and all you see is people saying "servers have been down for a week!", "My data got deleted!", etc etc. :p Tony I completely agree with you here, the hosts on DP are (mostly) pretty pathetic, and it’s shocking that people buy from them. All you have to do is see a big thread on the hosting section, go to the end of it and all you see is people saying “servers have been down for a week!”, “My data got deleted!”, etc etc. :p

]]> Comment on Outsourcing Some Support by Jas http://www.hawkhost.com/blog/2009/06/27/outsourcing-some-support/comment-page-1/#comment-740 Jas Thu, 02 Jul 2009 14:50:10 +0000 http://www.hawkhost.com/blog/?p=448#comment-740 I think this is a good change here Tony, I'm sure you guys must have had a lot of support requests that were simple, so this will really help with that while keeping up the quality of Hawk Host, which from some sites I use that are hosted by you I see is incredible. This'll also give you guys more time to develop VezozVM :) I think this is a good change here Tony, I’m sure you guys must have had a lot of support requests that were simple, so this will really help with that while keeping up the quality of Hawk Host, which from some sites I use that are hosted by you I see is incredible. This’ll also give you guys more time to develop VezozVM :)

]]> Comment on July Is Here by Jas http://www.hawkhost.com/blog/2009/07/01/july-is-here/comment-page-1/#comment-739 Jas Thu, 02 Jul 2009 14:42:26 +0000 http://www.hawkhost.com/blog/?p=453#comment-739 Looks like things are looking good for hawkhost! Just signed up yesterday and the service is awesome, after a few months I'll most likely submit a review on WHT :D Looks like things are looking good for hawkhost! Just signed up yesterday and the service is awesome, after a few months I’ll most likely submit a review on WHT :D

]]> Comment on July Is Here by Tony http://www.hawkhost.com/blog/2009/07/01/july-is-here/comment-page-1/#comment-737 Tony Thu, 02 Jul 2009 06:34:25 +0000 http://www.hawkhost.com/blog/?p=453#comment-737 I'm going to be making a post about it later on this week. But I doubt it as there are going to be incompatibilities so it's best we wait until most mainstream scripts are known to work fine. I’m going to be making a post about it later on this week. But I doubt it as there are going to be incompatibilities so it’s best we wait until most mainstream scripts are known to work fine.

]]> Comment on July Is Here by Chris http://www.hawkhost.com/blog/2009/07/01/july-is-here/comment-page-1/#comment-736 Chris Thu, 02 Jul 2009 05:42:37 +0000 http://www.hawkhost.com/blog/?p=453#comment-736 Is installing php 5.3.0 on your july todo list? Is installing php 5.3.0 on your july todo list?

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