Hawk Host and COVID-19: A message to our clients

Posted By: Brian Farrell

Last Updated: Tuesday March 17, 2020

As the COVID-19 pandemic continues to spread and impacts all of our daily lives we wanted to send a quick message to our clients ensuring you of our continued operations here at Hawk Host. While it is impossible to fully prepare for a situation of this magnitude we have built our business over the years to prepare for emergency scenarios to ensure continuity of your services with us.

While we continue to adapt to the impacts COVID-19 is having on our operations, both internally and in working with partners and providers, we want to assure you we are taking all precautions possible to make sure your sites and services are not impacted. Our team is also working to ensure we can continue providing the 24/7/365 support you’ve come to expect from us over the years. Though there may be periods where our replies are slower than normal due to impacts to staffing, our team is still here and doing our best to assist you as quickly as possible. We kindly ask for your patience and understanding if you do experience slower than expected response/resolution times to your tickets. We care deeply about our clients and providing the service you deserve from Hawk Host, but the health and safety of our staff is our top priority in the climate created by the spread of COVID-19.

In times like these we also understand how your own operations and your use of our services may be impacted. Whether it’s reduced sales through your site, a lack of available webmaster/development staff, or anything in between, we want to be your partner and help you get through this wherever possible. If COVID-19 is financially impacting your ability to continue services with us, or you encounter technical issues you’d otherwise bring to your internal webmasters/developers, please don’t hesitate to reach out. While we can’t promise the extent to which we can help we’ll do what we can to alleviate the burden we’re all seeing from this pandemic.

On behalf of everyone here at Hawk Host we urge you to stay safe, stay healthy, and be a good neighbor.

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