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Hawk Host Knowledge Base

Why is my credit card being declined?

There are several reasons your credit card may be declined by our billing system:

  • Foreign transaction block — Hawk Host is based in Canada. Many US and international banks automatically decline charges from foreign countries. You may need to authorize the transaction with your bank.

  • Address mismatch — The billing address on your client area profile must match the billing address on your credit card. We perform address verification on all credit card transactions.

  • Invoice total too low — Invoices under $2.00 USD are automatically declined for credit card payments.

  • Browser extensions blocking scripts — Our billing system requires JavaScript. Extensions like NoScript may prevent the payment from processing. Try using an incognito/private browsing session or temporarily disable script-blocking extensions.

What to do

Section titled “What to do”
  1. Contact your bank or card issuer first to verify they are not blocking the charge.
  2. If the issue persists, contact our billing department and include the last 4 digits of the card(s) you’ve tried, along with the cardholder’s last name.