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Hawk Host Knowledge Base

Windows and macOS Traceroute Instructions

A traceroute shows the network path between your computer and a destination server, helping diagnose connectivity issues. Our support team may ask you to provide traceroute output when troubleshooting network problems.

Windows

Section titled “Windows”

  1. Click the Start menu (or press the Windows key) and type command.

  2. Click Command Prompt to open it.

    Windows search menu displaying "Command Prompt" as the best match with a red highlight box.

  3. A command prompt window will appear.

    A newly opened Windows Command Prompt terminal window showing the default system text and user directory path prompt.

  4. Type the following command and press Enter (replace domain.com with your actual domain):

    tracert domain.com

  5. Wait for the traceroute to complete. You’ll see the message “Trace complete.” when it’s done.

    Command Prompt running a traceroute command to hawkhost.com, displaying the network hop details.

  6. Highlight the traceroute output with your mouse, then press Enter or Ctrl+C to copy it. You can also take a screenshot.

  7. Paste the output into your support ticket or email.

macOS

Section titled “macOS”

  1. Open Finder, click the Go menu, and select Utilities.

    macOS Finder "Go" dropdown menu with the "Utilities" option highlighted.

  2. Open Terminal from the Utilities folder.

  3. Type the following command and press Return (replace domain.com with your actual domain):

    Terminal window
    traceroute domain.com

  4. Wait for the traceroute to complete. Your cursor will return to the command prompt when finished.

    macOS Terminal window displaying a completed traceroute network command output to the IP address 1.1.1.1.

  5. Select all the text in the Terminal window and press Cmd+C to copy (or use Edit > Copy).

  6. Paste the output into your support ticket or email.