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Hawk Host Knowledge Base
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Billing
Do you set up accounts on the weekends?
Does Hawk Host have a VAT number?
How can I take advantage of your 30 day money back guarantee?
How do I add a credit card to my account?
How do I cancel a PayPal subscription?
How do I cancel my service(s)?
How do I pay my invoice with PayNow or UPI?
How do I pay my invoice with QRIS?
How do I pay my invoice with QRPh?
How do I pay with a credit/debit card through PayPal?
How do I point my affiliate URL to specific pages on the Hawk Host website?
How do I receive a payout from my affiliate account earnings?
How do I renew my hosting account?
How do I upgrade or downgrade my service?
How do I upgrade my cloud vps?
How do I upgrade my cloud vps bandwidth?
How long do I have to pay an invoice?
Invoice shows "Please Wait..." when paying with cryptocurrency
Removing stored credit card payment methods
What is the Hawk Host HST number for tax purposes?
What is this "Foreign Transaction Fee" charge on my credit card?
Why aren't your discounts available in Hong Kong or Singapore?
Why can't my cryptocurrency payment be refunded?
Why is my credit card being declined?
Why was my order flagged as fraud, refunded, or rejected?
Web Hosting
Adding an IP or port to a whitelist
Adding or editing your DNS zone records (A/AAAA/CNAME/DMARC/MX/TXT)
Can Hawk Host host international domains?
Can I restore backups through WHM?
Can I use ImageMagick?
Cloudflare cPanel deprecation notice (June 15, 2022)
cPanel
Can I password protect directories?
cPanel Email Deliverability interface shows PTR/rDNS error
cPanel File Manager stuck detecting character encoding
cPanel tutorials
Do you have a manual for the control panel?
Does cPanel use 1024 or 2048 bit DKIM keys?
Enabling/disabling Imunify360 Proactive Defense through cPanel
How do I create a MySQL database?
How do I create FTP accounts through cPanel?
How do I disable AutoSSL email notifications from cPanel?
How do I disable two-factor authentication (2FA) for cPanel?
How do I enable or disable ModSecurity (ModSec) through cPanel?
How do I enable two-factor authentication (2FA) for cPanel?
How do I exclude/disable Let's Encrypt AutoSSL on a domain name?
How do I generate a CSR / certificate signing request?
How do I install a SSL certificate?
How do I mass install my free Let's Encrypt SSL certificates?
How do I restore files or databases from Acronis Backup?
How to add a cPanel API token
How to create new domains, addon domains, parked domains, and subdomains
Optimize Website Feature in cPanel
Temporary Domains
What is an addon domain?
What is "Park Wrapper Error"?
What server type should I choose for my SSL certificate?
Where can I login to my cPanel control panel?
Where can I view my AutoSSL with Let's Encrypt SSL certificates?
Where is phpMyAdmin?
Why can't I see my databases in phpMyAdmin?
Custom error pages
Default permissions on folders and PHP files
Do you offer SSH access?
Does Hawk Host offer a free site builder? Will it include AI features?
Email
Accessing SpamExperts and creating separate SpamExperts users
Cannot filter on envelope-to header
Configuring e-mail in Mac OSX Mail.app
Do you support email subaddresses?
Email server settings (POP3, SMTP, IMAP)
Email server-side filters (Sieve)
Enabling SpamExperts through cPanel
How do I create or configure email addresses?
How do I get to webmail without using cPanel?
How do I reset an email address password?
How do I setup a catch-all / default e-mail address?
How do I use webmail?
How many emails can be sent per hour from your hosting plans?
Individual Email Mailbox Storage Size Limits
Is SPA (Secure Password Authentication) Enabled on Hosting Services?
MX Records for SpamExperts with Third-Party DNS
Roundcube Larry Skin Not Found
What Are Your Hourly Email Limits?
Why is my email bouncing or how do I add SPF or DKIM records?
Every hosting plan's resource and process limits
How can I block an IP from my website?
How can I change my domain and/or user name?
How can I change the timezone using PHP/.htaccess?
How can I enable Cloudflare?
How do I access my site's preview URL or view the site on your server?
How do I adjust PHP options (memory limit, upload filesize, or execution time)?
How do I allow remote MySQL connections?
How do I allow remote PostgreSQL connections?
How do I change my cPanel username?
How do I change my PHP version?
How do I configure G Suite email for my account?
How do I create DMARC entries for my domain names?
How do I enable and configure DNSSEC on my domains?
How do I enable, disable, or flag LiteSpeed Cache for WordPress?
How do I enable FFmpeg on my hosting?
How do I enable PHP extensions?
How do I enable the WordPress CLI (WP-CLI) on my hosting account?
How do I file a DMCA counter-claim notice?
How do I force SSL/HTTPS on my websites?
How do I get started with the free Weebly site builder?
How do I log into SSH (shared / cloud web hosting)?
How do I provide cPanel access to a webmaster or developer?
How do I upload my files with FTP?
How do I upload my files with SFTP?
How do I use memcached on my hosting account?
How do I use my own nameservers?
How do I use Redis on my hosting account?
How do you enable HTTP Strict Transport Security (HSTS)?
How many visitors can your hosting plans support?
How to Block Amazon AWS Traffic
How to create a Softaculous staging environment
How to edit your hosts file on Windows, Mac, or Linux
I received a CAA DNS error when installing my Let's Encrypt SSL certificate
I received an email from Hawk Host after leaving your website
Imunify360 Password Compromise Alert Notice
Installing One-Click Scripts/Software Through cPanel with Softaculous
Is Cloudflare Available for Reseller Customers?
Is Port Forwarding or SSH Tunneling Available on Hosting Plans?
Is Softaculous Offered?
Is There a CPU Limit?
I've Changed My Nameservers, but My Site Is Still Down
I've Lost My Two-Factor Authentication (2FA) Device -- How Do I Access cPanel?
Keep-Alive Not Enabled with HTTPS
Let's Encrypt Unable to Issue More Than 100 Domains on a Certificate
My Website Has Been Blocked. What Do I Do?
My Website Is Down. What Should I Do?
"Please Wait While Your Request Is Being Verified..." Message Showing on My Website
Size Limit for Uploading Files Through cPanel File Manager or PHP
SSH idle timeout (TMOUT)
Weebly Showing an Error Publishing Site
What Are Entry Processes / Concurrent Connections?
What Are the .well-known and acme-challenge Directories Under My Account?
What Are Your Nameservers?
What Are Your Plans' Inode Limits?
What are your support department hours/availability?
What do I set my name servers to?
What does too many FTP connections mean?
What FTP client or software should I use for FTP, SFTP, or FTPS?
What is Imunify360?
What is phpMyAdmin?
What is the amount of MySQL concurrent connections?
What is the concurrent connections limit?
What Is the MySQL Hostname?
What is the MySQL size limit?
What PHP versions are supported with Weebly?
Where can I see the network status?
Why are my Weebly pages showing up as blank white and empty?
Why does my FTP fail to connect?
Why does my servers SWAP show at 100%
Windows and macOS Traceroute Instructions
Cloud VPS
Management Panel
Completing your cloud vps setup
How do I change my cloud vps hostname?
How do I change my cloud vps root password?
How do I create a PTR / rDNS record for my cloud vps IP address?
How do I rebuild or format my cloud vps?
General
Can you set up a private or internal VLAN for my cloud vps?
Changing the IP of your cloud vps
Connecting to your cloud vps using SSH with Linux
Connecting to your cloud vps using SSH with macOS (Apple)
Connecting to your cloud vps using SSH with Windows
How do I access my cloud vps DirectAdmin or cPanel/WHM?
How do I add KernelCare to my cloud vps?
How do I add Softaculous to my cloud vps?
How do I install KernelCare on my cloud vps?
How do I install LiteSpeed?
How do I install QEMU guest agent and cloud-utils-growpart?
Is port 25 (SMTP) closed by default on cloud VPS plans?
PuTTY Download
Unsupported YUM repo: hawkhost-one
What virtualization does Hawk Host use for cloud vps?
Which operating systems are available for cloud vps?
Which virtualization software do you use?
Why is there an SSH key in my cloud servers authorized_keys file?
cPanel
checkallsslcerts Let's Encrypt error if zone doesn't exist for hostname
cPanel license pricing structure for cloud vps
EasyApache 4 missing (incorrect server profile)
ELevate
cPanel ELevate guide
cPanel ELevate fails on stage four: libbrotlidec.so.1 not found
cPanel ELevate Ubuntu 20 guide
cPanel Ubuntu 20 ELevate blocker: /boot/vmlinuz missing
cPanel Ubuntu 20 ELevate blocker: ea-php80
Non-cPanel ELevate options (WHM Transfer Tool)
How do I disable APC cache via .htaccess?
How do I use EasyApache in WHM?
How to install Softaculous on your cloud vps with cPanel/WHM
MySQL 8.0.38 does not start (segmentation fault)
Roundcube hanging or 500 error
Roundcube, POP3, IMAP unable to connect (out of memory)
DirectAdmin
DirectAdmin license pricing structure for cloud vps
Enabling MultiPHP on DirectAdmin
Enabling PHP extensions with DirectAdmin
How to install Softaculous on your cloud vps with DirectAdmin
Installing and enabling PHP extensions in DirectAdmin
Webuzo
How do I access the Webuzo admin?
Imunify360
Imunify Report False Positive/Negative Results
OpenLiteSpeed
OpenLiteSpeed Cloud VPS
Configure Django on OpenLiteSpeed
Configure Joomla on OpenLiteSpeed
Configure Node.js on OpenLiteSpeed
Configure Ruby on Rails on OpenLiteSpeed
Configure WordPress on OpenLiteSpeed
CyberPanel
How do I reset the CyberPanel admin password?
OpenPanel
How do I reset the OpenPanel admin password?
CloudLinux
CloudLinux 7 (3.10.0-962.3.2.lve1.5.86.el7) crash
Mailcow
How do I access the mailcow admin?
aaPanel
How do I install aaPanel?
AdminBolt
Experimental
How do I install AdminBolt?
How do I login to AdminBolt?
Domain Names
Can I register a .com domain for more than one year?
Can I renew my domain after it has expired?
Changing IPS Tag on a domain name registered with Hawk Host
Do you offer domain registration?
Domain registrar and WHOIS information
Domain registration and WHOIS verification notifications from name-controls.com
How can I register private nameservers?
How do I change the nameservers on my domain?
How do I disable WHOIS/ID protection on my domain name?
How do I enable WHOIS/ID protection on my domain name?
IPS Tag for transferring .UK domain names to Hawk Host
Transferring a domain name to Hawk Host
Where do I find my EPP code?
Client Area
Account transfer or access with death of a customer
Can I add more RAM/memory to my hosting account?
Client area email address verification
How can I reset my cPanel password?
How do I add an authorized user to my account?
How do I add funds / credit to my account?
How do I cancel / disable renewal for my domain?
How do I clear my shopping cart from the hawkhost.com website?
How do I disable two-factor authentication (2FA) for my client area?
How do I enable two-factor authentication (2FA) for my client area?
My account's ticket history is missing, how do I restore it?
What is my support PIN, and where do I locate it?
What is the limit on adding credit using Add Funds through the client area?
Where is your affiliate program?
"Your user account is already associated with the target invite account" when accepting a client area invite
Pre-Sales Questions
Are there any contracts, hidden fees, etc?
Are you owned by or affiliated with EIG?
Can I run a vBulletin forum on your servers?
Can I run Magento on your servers?
Can you help me transfer from my old host?
Comparing semi-dedicated and cloud vps packages
Do you allow adult websites / content?
Do you have a file to test the download speed?
Do you have a service level agreement?
Do you offer advanced DDoS-protected hosting?
Do your reseller hosting plans include a WHMCS license?
Does Hawk Host support IPv6 addresses?
General Data Protection Regulation
How big is Hawk Host?
How long does it take to set up my account?
How long have you been in business?
Is there any email send limitation per hour?
What are some of the websites you host?
What forms of payment do you accept?
What is your backup policy?
What operating system are your servers running?
Where are you based out of?
Why does your New York City datacenter report as New Jersey?
WordPress
Overview
Configuring Redis or Memcached socket with LSCache for WordPress
How to extract All-in-One WP Migration wpress file
How to fix WordPress update error: Download failed. cURL error 60: SSL certificate
Installing WordPress with one-click installer (Softaculous) in cPanel
LiteSpeed Cache with The Events Calendar
Resolving WordPress utf8mb4 errors
What is LiteSpeed Cache for WordPress and why is it installed on my site?
PHP / Programming
cPanel
Add Domain to cPanel using cPanel API
Litespeed
Blocking user agents, bots, crawlers, and scrapers via .htaccess
Does LiteSpeed support GZIP compression?
Does LiteSpeed support mod_rewrite?
How do I disable CSS caching?
How to limit bots with robots.txt
How to modify or hide server header
Is SetEnv Supported by LiteSpeed?
Trailing slash added to directories
MySQL
MySQL error: Specified key was too long; max key length is 1000 bytes
What is the path to mysql and mysqldump?
Node.js
Available Node.js versions
[ERR_REQUIRE_ESM]: Must use import to load ES Module
How to create a Node.js application
How to create a Node.js application (legacy method)
How to install Yarn
Node.js set console log location
Perl
Perl Can't Locate File.pl in @INC
PHP
Does PHP run with safe mode enabled?
Does your PHP support Microsoft SQL Server connections?
How do I change PHP options / directives?
How do I find PHP configuration information?
How do I set allow_url_include to On?
How do I set expose_php to Off?
How to run PHP without timeouts
Installing PEAR packages
PHP interpreter locations
Using PHP Selector to change your PHP version, modify extensions
What is the correct path to use for PHP?
What is the PHP memory limit?
Python
Available Python versions
How to create a Python application
Ruby
Available Ruby versions
Do you support Ruby on Rails?
How to create a Ruby application
Abuse
How do I report spam?
How do I submit a DMCA complaint?
Where can I find your Terms of Service?
Where is your Acceptable Use Policy (AUP)?
Facebook
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Does PHP run with safe mode enabled?
No, we do not use PHP safe_mode. This feature was removed in PHP 5.4.
