What are your support department hours/availability?

Please see below for a breakdown of each department’s official hours. Any department that is not staffed 24/7/365 may have availability outside official hours, but that is subject to change.

Helpdesk and Email Availability

Department	Hours	Contact
Support	24/7/365	Helpdesk and email
Support II	24/7/365	Helpdesk and email
VPS Support	24/7/365	Helpdesk and email
Sales	24/7/365	Helpdesk and email
Billing	24/7/365	Helpdesk and email
Abuse	24/7/365	Helpdesk and email
Management	9:00AM-7:00PM EST, every day	Helpdesk

Note

Each department has dedicated escalation teams for more complex inquiries. Please allow additional time for escalated tickets, as they may require a more thorough investigation and coordination with specialized teams.

Live Chat Availability

Hawk Host operates live chat through its website and client area. Our live chat is generally available 24/7/365, however there will be periods where a live agent is not available. Please also try and use our AI helper, as common issues and questions can often be addressed without a live agent. We suggest using our helpdesk or email support options when live chat is unavailable, as those support methods are staffed 24/7/365.