What are your support department hours/availability?

Please see below for a breakdown of each department’s official hours. Any department that is not staffed 24/7/365 may have availability outside official hours, but that is subject to change.

Helpdesk and Email Availability

Department	Hours	Contact
Support	24/7/365	Helpdesk and email
VPS/Compute Support	24/7/365	Helpdesk and email
Sales	24/7/365	Helpdesk and email
Billing	24/7/365	Helpdesk and email
Abuse	24/7/365	Helpdesk and email
Tier II / Management	9:00AM-7:00PM EST, every day	Helpdesk

Note

Our escalated support/billing departments, along with management departments, are reserved for issues that fall outside the scope of our level 1 departments. Please allow for additional time between replies and resolutions for any escalated issues, as they usually require a more thorough investigation.

Live Chat Availability

Hawk Host operates live chat through its website and client area. Our live chat is generally available 24/7/365, however there will be periods where a live agent is not available. Please also try and use our AI helper, as common issues and questions can often be addressed without a live agent. We suggest using our helpdesk or email support options when live chat is unavailable, as those support methods are staffed 24/7/365.