Account transfer or access with death of a customer

To request a change of ownership for an account following the death of the account holder, the following documentation must be provided via email to support@hawkhost.com or mailed to:

Hawk Host Inc. 100 King Street West Suite 5700 Toronto, Ontario, M5X 1C7 Canada

Required documentation

1. Death certificate of the account holder.
2. Legal documentation identifying the Estate Administrator by name.
3. Government-issued photo ID of the requestor / Estate Administrator. The ID must be a color copy, scan, or digital photo showing the individual, their name, signature, and expiration date — all clearly readable.

Business accounts

If the account holder was a business rather than an individual, a copy of a government-issued business ID is required. Acceptable forms include:

• A government-issued business license from a local, county, state, or federal agency.
• For US-based businesses, an IRS Determination Letter (request a copy by calling the IRS at 1-800-829-4933).

We cannot accept articles of incorporation/organization, applications, documents printed from the internet, or tax returns as business identification.

Note: Providing the above documentation does not guarantee the ownership change will be approved. Hawk Host Inc. reserves the right to accept or reject the request at our sole discretion.