How do I log into SSH (shared / cloud web hosting)?

All shared, cloud web hosting, semi-dedicated, and reseller plans include SSH access. Follow the steps below to connect to your account using SSH.

Prerequisites

• An SSH client installed on your computer. We recommend PuTTY (free, Windows) or the built-in Terminal on macOS and Linux.
• Your New Account Information email, which contains your SSH hostname/IP, username, and password.

Connecting via SSH

Step 1: Open Your SSH Client

Start PuTTY or your preferred SSH client. Enter your domain name or account IP address into the Host Name field. The default port is 22.

Step 2: Accept the Server Certificate

Press Enter on your keyboard or click the Open button in PuTTY. If this is your first time connecting, you will be prompted to accept the server’s host key. Click Accept — it is safe to accept this certificate.

Step 3: Enter Your Credentials

You will see a terminal prompt asking for your login. Enter your cPanel username as the login name, then enter your cPanel password from the New Account Information email.

Tip

When you type your password, nothing will appear on screen — this is normal behavior for SSH. Your keystrokes are still being registered.

Step 4: Confirm Login

Once you have entered your username and password, press Enter to complete the login. You should now be connected to your hosting account via SSH.

Using SFTP Instead

If you need to transfer files, consider using SFTP which provides a graphical file transfer interface over the same secure SSH connection.

Related Articles

• Do you offer SSH access?
• How do I upload my files with SFTP?

If you encounter any issues, please submit a support ticket with details of the error.