How do I upload my files with FTP?

Caution

We recommend using SFTP instead of FTP whenever possible. SFTP encrypts your connection, including your password, while standard FTP transmits credentials in plain text.

To upload content to your site you need an FTP client. We recommend WinSCP, a free and easy-to-use client available at winscp.net. Other popular options include FileZilla and Cyberduck.

Your FTP credentials are included in the New Account Information email sent when your hosting account was created. Keep that email handy for the steps below.

Connecting with WinSCP

1. Install and open WinSCP, then click New Session in the top left.

   

2. Enter your connection details:

   Setting	Value
   File Protocol	FTP
   Host name	Your domain name (or temporary IP if DNS hasn’t propagated)
   Port number	21
   User name	Your cPanel username
   Password	Your cPanel password

   

3. Click Login.

4. If prompted to accept the server’s certificate on first connection, it is safe to accept.

   

Uploading files

5. In the left pane (local), navigate to the folder on your computer containing the files you want to upload.

   

6. In the right pane (remote), navigate to the public_html directory — this is your website’s document root.

   

7. Select the file(s) in the left pane and click Upload.

   

8. Once the upload completes, you’ll see the files listed in the public_html directory on the remote side.

   

If you experience any connection issues, open a support ticket and include any error messages you’re receiving.