What are your support department hours/availability?

Please see below for a breakdown of each department’s official hours. Any department that is not staffed 24/7 may have availability outside official hours, but that is subject to change.

Helpdesk and Email Availability

Department	Hours	Contact
Support	24/7	Helpdesk and email (support@hawkhost.com)
VPS Support	24/7	Helpdesk and email (vps@hawkhost.com)
Sales	24/7	Helpdesk and email (sales@hawkhost.com)
Billing	24/7	Helpdesk and email (billing@hawkhost.com)
Abuse	10AM-8PM EST, Monday-Friday	Helpdesk and email (abuse@hawkhost.com)
Tier II / Management	9AM-11PM EST, every day	Helpdesk

Note

Our escalated support/billing departments, along with management departments, are reserved for issues that fall outside the scope of our level 1 departments. Please allow for additional time between replies and resolutions for any escalated issues, as they usually require a more thorough investigation.

Live Chat Availability

Department	Hours
Support	10AM-6AM EST, Monday-Friday
Sales	10AM-6AM EST, Monday-Friday
Billing	10AM-6AM EST, Monday-Friday
VPS Support	Not Available (Helpdesk/Email Only)
Abuse	Not Available (Helpdesk/Email Only)
Tier II / Management	Not Available (Helpdesk/Email Only)

Note

There are periods throughout the posted times where live chat may not be available. This can be due to higher than usual chat/ticket volume or agent availability. Please submit a support ticket if chat is not available during the posted hours.