Windows and macOS Traceroute Instructions

A traceroute shows the network path between your computer and a destination server, helping diagnose connectivity issues. Our support team may ask you to provide traceroute output when troubleshooting network problems.

Windows

1. Click the Start menu (or press the Windows key) and type command.

2. Click Command Prompt to open it.

   

3. A command prompt window will appear.

   

4. Type the following command and press Enter (replace domain.com with your actual domain):

   tracert domain.com

5. Wait for the traceroute to complete. You’ll see the message “Trace complete.” when it’s done.

   

6. Highlight the traceroute output with your mouse, then press Enter or Ctrl+C to copy it. You can also take a screenshot.

7. Paste the output into your support ticket or email.

macOS

1. Open Finder, click the Go menu, and select Utilities.

   

2. Open Terminal from the Utilities folder.

3. Type the following command and press Return (replace domain.com with your actual domain):

   traceroute domain.com

4. Wait for the traceroute to complete. Your cursor will return to the command prompt when finished.

   

5. Select all the text in the Terminal window and press Cmd+C to copy (or use Edit > Copy).

6. Paste the output into your support ticket or email.