PayPal subscription overpayments and duplicate PayPal transactions

How does a PayPal overpayment or duplicate transaction happen?

The most common scenario for a PayPal overpayment is when your account already has a PayPal subscription, and you also make a manual one-time payment for an invoice. The reason this occurs is that PayPal is not “aware” you have already manually paid your invoice, so PayPal sends funds per the terms of your active PayPal subscription, even though Hawk Host has not requested a second payment or generated a second invoice.

Our client area billing systems will automatically detect any overpayments from PayPal and automatically apply those overpayment funds to your account credit balance. Your account credit balance will be used to pay any invoices generated on your account until the credit is depleted.

Resolving an overpayment or refunding an account credit

If you identify multiple PayPal payments for the same invoice and would prefer a refund rather than account credit, you can contact our billing department by email or ticket . In your email or ticket, please provide our billing team with the invoice number for the multiple payments and all PayPal transaction IDs for payments related to this invoice.

How to prevent future overpayments

To prevent future overpayments, you can cancel your PayPal subscription before making a manual payment. Alternatively, you can wait for the automatic payment to process and then contact our billing department to request a refund for the duplicate payment.

New PayPal Subscriptions

Hawk Host no longer uses PayPal subscriptions; it now uses PayPal Payments, which links your PayPal account to your Hawk Host client area. PayPal payments allow Hawk Host to charge the exact amount on invoices, no matter the amount of term.