Why do I see multiple transactions on my credit or debit card statement?

When paying with a credit or debit card, Hawk Host will attempt to authorize the invoice amount against your card, then perform a capture for that amount. In rare scenarios, you may see multiple authorizations from the same invoice or payment attempt, which appear as multiple payments on your credit or debit card statement.

Multiple authorizations will not mean you have been overcharged. In most cases, duplicate authorizations will automatically drop from your card statement within three days.

How do multiple authorizations or transaction attempts happen?

There are a few common scenarios that create duplicate transactions and authorizations. Please note Hawk Host will never intentionally attempt to process multiple payments for the same invoice.

1. You did not complete the full checkout process in your browser from our website
2. Your browser times out when communicating with our merchant
3. There is a temporary authorization failure between our merchant and your bank/card issuer

Resolving multiple authorizations

If you are concerned about multiple authorizations appearing on your credit or debit card statement for the same invoice or payment attempt, you can contact our billing department by email or via a ticket . In your email or ticket, please provide our billing team:

1. The invoice number you were attempting to pay, which has resulted in multiple authorizations
2. The last 4 digits of the credit or debit card that is showing multiple authorizations
3. If possible, also confirm the dollar amount and date of the authorizations