Billing
Account Management
Section titled “Account Management” How do I renew my hosting account or domain name? How renewal invoices work and how to manually renew services or domains.
How do I cancel my service(s)? How to submit a cancellation request for Hawk Host services.
How do I upgrade or downgrade my service? How to upgrade or downgrade shared, reseller, or semi-dedicated hosting plans.
How do I upgrade my Cloud VPS? How to upgrade your Cloud VPS resources.
How do I upgrade my Cloud VPS bandwidth? How to add additional bandwidth to your Cloud VPS.
Payment Methods
Section titled “Payment Methods” How do I add a credit card to my account? How to add or manage credit card payment methods in your Hawk Host client area.
How do I pay with a credit/debit card through PayPal? How to pay invoices using credit or debit cards through PayPal.
How do I cancel a PayPal subscription? How to cancel automatic PayPal subscription payments.
Removing stored credit card payment methods How to remove saved credit cards from your account.
Payment Issues
Section titled “Payment Issues” Why is my credit card being declined? Common reasons for credit card declines and how to resolve them.
Double payment, overpayment, duplicate transactions What to do if you've been charged multiple times for the same invoice.
PayPal subscription overpayments, duplicate transactions Handling duplicate payments from PayPal subscriptions.
PayPal subscription underpaid invoice What to do when a PayPal subscription payment is insufficient.
Why can't my cryptocurrency payment be refunded? Why cryptocurrency payments cannot be refunded to the original payment method.
Refunds & Guarantees
Section titled “Refunds & Guarantees” How can I take advantage of your 30-day money-back guarantee? Information about our 30-day money-back guarantee for new accounts.
Why was my order flagged as fraud, refunded, or rejected? Understanding why orders may be flagged and what steps to take.
Affiliate Program
Section titled “Affiliate Program” How do I point my affiliate URL to specific pages? How to customize your affiliate links to point to specific pages.
How do I receive a payout from my affiliate account earnings? How to request and receive payouts from your affiliate earnings.
Other Topics
Section titled “Other Topics” How long do I have to pay an invoice? Invoice payment deadlines and grace periods.
Does Hawk Host have a VAT number? VAT information for European customers.
What is the Hawk Host HST number for tax purposes? HST number for Canadian customers.
What is this foreign transaction fee charge on my credit card? Understanding foreign transaction fees on international payments.