Web Hosting
Getting Started
Section titled “Getting Started” What do I set my name servers to? How to find the correct nameservers for your Hawk Host shared hosting, semi-dedicated, or reseller account.
Where can I login to my cPanel control panel? How to access your cPanel control panel.
How do I upload my files with FTP? Step-by-step guide to uploading files to your hosting account using FTP with WinSCP.
cPanel
Section titled “cPanel” How do I change my cPanel username? How to change your cPanel username.
How do I provide cPanel access to a webmaster or developer? How to grant cPanel access to third parties.
Can I restore backups through WHM? How to restore backups through WHM for reseller accounts.
How do I access my site's preview URL? How to view your site before DNS propagation.
How do I create or configure email addresses? How to create and manage email accounts in cPanel.
Email Server Settings (POP3, SMTP, IMAP) Server settings for configuring email clients.
How do I configure G Suite email for my account? Setting up G Suite email for your domain.
Adding or editing your DNS zone records How to manage DNS records in cPanel.
How do I use my own nameservers? Using custom nameservers for your domain.
I've changed my nameservers but my site is still down Troubleshooting DNS propagation issues.
How do I enable and configure DNSSEC on my domains? Enabling DNSSEC for enhanced DNS security.
How do I create DMARC entries for my domain names? Setting up DMARC records for email authentication.
PHP & Scripting
Section titled “PHP & Scripting” How do I change my PHP version? How to change the PHP version for your hosting account.
How do I adjust PHP options (memory limit, upload filesize, execution time)? Configuring PHP settings for your applications.
How do I enable PHP extensions? Enabling additional PHP extensions.
What PHP versions are supported? List of supported PHP versions on our hosting.
How do I enable the WordPress CLI (wp-cli) on my hosting account? Using WordPress CLI for command-line management.
SSL & Security
Section titled “SSL & Security” How do I force SSL/HTTPS on my websites? Redirecting HTTP to HTTPS for secure connections.
How do you enable HTTP Strict Transport Security (HSTS)? Enabling HSTS for enhanced security.
What is Imunify360? Overview of Imunify360 security features.
Imunify360 Malware Scanner: How to ignore files and folders? How to ignore specific files and folders in Imunify360 malware scans.
How does Imunify360 malware scanning work? Understanding Imunify360 malware detection.
Imunify360 password compromise alert notice What to do if you receive a password compromise alert.
Softaculous & Applications
Section titled “Softaculous & Applications” Is Softaculous offered? Information about Softaculous script installer.
Installing one-click scripts/software through cPanel with Softaculous How to install applications using Softaculous.
How to create a Softaculous staging environment Creating a staging site for testing.
Cloudflare
Section titled “Cloudflare” How can I enable Cloudflare? Enabling Cloudflare for your website.
Is Cloudflare available for reseller customers? Cloudflare availability for reseller accounts.
Cloudflare cPanel deprecation notice Important information about Cloudflare cPanel integration.
SSH Access
Section titled “SSH Access” Do you offer SSH access? Information about SSH access availability.
How do I log in to SSH (shared, cloud, web hosting)? SSH login instructions for shared hosting.
SSH idle timeout (tmout) Understanding SSH session timeouts.
Performance & Caching
Section titled “Performance & Caching” How do I use Memcached on my hosting account? Using Memcached for improved performance.
How do I use Redis on my hosting account? Using Redis for caching and session storage.
How do I enable/disable or flag LiteSpeed cache for WordPress? Managing LiteSpeed cache for WordPress sites.
Keep-alive not enabled with HTTPS Troubleshooting keep-alive issues with HTTPS.
Resource Limits
Section titled “Resource Limits” Every hosting plan's resource and process limit Detailed resource limits for each hosting plan.
What are entry processes and concurrent connections? Understanding resource usage metrics.
What is the concurrent connections limit? Information about concurrent connection limits.
What are your plan's inode limits? Inode limits for hosting plans.
How to find what's causing CloudLinux resource limit issues Troubleshooting CloudLinux resource limits.
Troubleshooting
Section titled “Troubleshooting” My website has been blocked. What do I do? What to do if your website is blocked.
I've lost my two-factor authentication (2FA) device. How do I access my account? Recovering access when 2FA is lost.
I received a CAA DNS error when installing my Let's Encrypt SSL certificate Resolving CAA DNS errors with Let's Encrypt.
Let's Encrypt: Unable to issue more than 100 domains on a certificate Let's Encrypt domain limit issues.
Size limit for uploading files through cPanel File Manager or PHP File upload size limits and how to increase them.
My website is down. What should I do? Step-by-step troubleshooting guide for when your website is unreachable.
Other Topics
Section titled “Other Topics” Can Hawk Host host international domains? International domain hosting support.
How many visitors can your hosting plans support? Traffic capacity of hosting plans.
What is phpMyAdmin? Overview of phpMyAdmin database management tool.
What is the MySQL hostname? Finding your MySQL hostname for database connections.
What is the MySQL size limit? MySQL database size limits.
What FTP client or software should I use for FTP, SFTP, or FTPS? Recommended FTP clients.
Does your FTP fail to connect? Troubleshooting FTP connection issues.
What does too many FTP connections mean? Understanding FTP connection limits.
Is port forwarding or SSH tunneling available on hosting plans? Port forwarding and SSH tunneling availability.
Where can I see the network status? Checking network status and maintenance.
What are your support department hours/availability? Support department availability.